What are the minimum system requirements?

• Internet Explorer 6.0 or higher
• Windows XP or Windows Vista
• Windows Media Player 10 or higher
• A 300K or better Internet connection ("hard" vs. wireless connection recommended)

How are titles delivered?
All titles are delivered as downloads. Each title comes with an explanation about its options for renting, watching on one or various devices (i.e. computer, handheld personal, TV, etc.), buying, storing and burning.

Why do I need to install the Media Manager?
It is used for downloading the content as well as managing and playing it. The Media Manager is complete with the necessary software to burn DVDs, if such titles have been purchased.

Why am I prompted to download Media Manager even though it's already installed?
You may have popup blocker software enabled that would prevent downloads and may prohibit the successful download of Media Manager. Turn off the pop-up blocker and try again.

In addition, if your browser security settings are set to Medium-High or higher, your PC will not recognize the previously installed software. To fix this, from your Internet Explorer browser, go to Tools > Internet Options and change your security settings to Medium or lower on the Security tab.

What is "Rent"?
Rentals are available essentially on a pay-per-view basis.

• Once the user has rented a title, the licensing associated with that title allows the user 30 days to download and watch it. It may only be watched on the computer to which it was downloaded.
• Once the "play" button has been hit, the title is available for unlimited watching for the next 24 hours.
• Once the title is fully downloaded, the computer does not need to be connected to the Internet for the title to be viewed.

What is "Buy"?
"Buy" or Purchased titles may be played an unlimited number of times. Once downloaded, the user owns the file. If the user does not perform the complete download within 30 days, they will lose their file and the rights to watch it. The number of computers and the rights to copy on to DVD or portable devices depends on the title.

• Some titles are licensed for one computer. Once a single-computer-licensed title is downloaded that computer does not need to be connected to the Internet for the title to be viewed. The purchased download may be stored on a CD or DVD, but not viewed on a computer other than the one to which was downloaded (where the license resides).
• Some are licensed for up to three computers/devices.
• Most "Buy" titles are encoded at 1200K or above; they require at least 1GB of free space to accommodate the download.

What is "Buy & Burn"?
"Buy & Burn" (or "Burn to DVD") titles give the user the right to purchase, own and make a DVD copy of the file. "Buy & burn" titles are also known as Compressed DVDs. The format for the files is FluxDVD. Once downloaded, compressed DVDs play back on your PC with all the same features contained in a standard DVD (like scene index, deleted scenes, director's commentary, etc.). In addition, our free DVD-burning software is included with the Media Manager Desktop Application. With this software, the file may be burned from the PC on which it was purchased to a standard DVD-R or DVD+R. Once the copy has been burned from the computer on which the purchase was made, it may be watched an unlimited number of times on that or on any other device.

Technical requirements and elements for burning to DVD:

• Intel Pentium 4, 2.4Ghz processor (or better) or a comparable AMD processor
• 512MB of RAM or more
• A computer with a DVD burner installed
• Blank DVD-R or DVD+R
• Dolby Decoder Software to allow for Windows Media Player playback
• Optional: Printer for Labels and Jewel Case inlays

Do I need software for Burn-to-DVD Titles?
Yes. The first time any rental or purchase is made, a user must download the FREE Media Manager, which includes the free software needed. The computer on which the Media Manager is going to be downloaded must have Windows Media Player 10 or higher.

The free software that comes with the Media Manager contains all of the components needed to both play back and burn DVDs. Even if you don't intend to burn any files to DVDs, and simply wish to play back the files on your PC, you will still need the Media Manager. The software is small download, and is spyware, adware, and virus-free.

Media Manager also requires a current version of Dolby Decoder software to run. New PCs are generally pre-loaded with a current version of Dolby Decoder. Older PCs or home-built PCs may need to have the software installed or re-installed to upgrade it. If that is the case, follow the steps below.

Dolby Decoder software download and installation instructions:

1. Go to http://www.afterdawn.com/software/video_software/codecs_and_filters/ffdshow.cfm
2. Click the DOWNLOAD button at the bottom of the page.
3. You may get an Internet Explorer warning after you push DOWNLOAD. Right-click on this message and then "accept" the download.
4. You will be redirected to a new page.
5. If the download does not start within 10 seconds, click "click here to retry."
6. Choose to RUN the program.
7. Accept the FFDSHOW agreement, and click NEXT.
8. Continue to click NEXT until you reach the end of the set-up, and then click INSTALL. You will not see any major prompt that the program is finished installing.

Can I print jewel case and DVD labels?
With any purchase comes access to artwork files to create a jewel case (cover and tray inlay) and DVD label. These files are displayed on the DVD Extras tab. Below "Printable DVD Art (PDF):" you will see the artwork for the title that you can click on to print out.

Adobe Reader 7.0 is necessary in order to successfully view and print this artwork. To upgrade from an older version of Adobe Reader, click here.

Please note that in order to print these files, you will also need DVD Labels and Jewel Case Inserts, widely available.

Can titles be watched on TV?
Individual computer's hardware documentation contains information about its television-interface capabilities. If the computer upon which the title was downloaded has that capability, the title may be watched on TV. In most cases, connecting a computer to a television is achieved with a simple S Video connection. S-video is a standard four-pin video connection which only transfers images, not sound. To watch a title on TV, one would also need an audio out port connection from the computer to either external speakers or a home stereo system.

If a user's computer comes with standard RCA adapter output for video and audio, the TV may be connected to the computer in the same way that a VCR or video camera is.

Media Center PCs

Media Center PCs and PCs that run Vista are specially designed to display on a TV and to operate by remote control. For more info, check with a local electronics retailer or go to Microsoft website or the Intel Viiv website.

Xbox 360

The Xbox 360 also allows viewing on a TV. The required components are:

• A PC running Microsoft Windows XP, Media Center Edition, or Vista.
• An Xbox 360 with the Xbox 360 Wireless Media Adapter.
• A wired or wireless (preferably 802.11a) home network.

For detailed instructions on setting up Xbox 360, go to Microsoft website.

Which Portable Players is the Service Compatible With?
The Service is currently compatible with all Archos 4 Series Portable Devices:

• Archos 404: Ultra Compact Media Player
• Archos 404 Camcorder
• Archos 504 40 GB: Portable Media Player
• Archos 504 80 GB: Portable Media Player
• Archos 504 160GB: Portable Media Player
• Archos 604: Ultra-Slim Portable Media Player
• Archos 604 WiFi: 4.3" Touch Screen and WiFi
• Archos 704 WiFi: 7" Hi-Res Touch Screen and WiFi

The service is not currently compatible with Zune, Creative Zen, PDAs or other Windows-based devices. We have opted to work with players which are compatible with our highest quality videos (1200-1500K). We will continue to update this list as more players become compatible with our technology.

How do I set up my Archos Player for the first time to use with Windows Media Player 11?
During set-up, a prompt will appear to select which folders Windows Media Player 11 should scan for syncable files. Choose the manual option to avoid all videos and photos on the computer being synchronized automatically. For alternate information, visit Archos Customer Support.

Why does my screen have many different colors and is rainbow-like?
This may be related to earlier versions of Windows Media Player. If you have Windows Media Player 9 or earlier, click here to upgrade to a current version.

Why do the titles have different purchase options?
The rights for the distribution of each title vary based on the content owners' preferences.

How much space is needed to perform downloads?
At least 800 MB of available space is recommended for a feature-length (90 minute) rental download encoded at 700K. If the file is larger, like a 1500K Buy (and many Rental) titles, 1.6GB of free space is recommended. If you have chosen "Burn to DVD", you must have at least 6GB of free hard-drive space before converting the file.

How long does the download and burn process take from beginning to end?
Depending on factors including the size of the file, the user's computer-processor speed, the Internet connection's strength and stability, and the number of other programs running concurrently, downloads take anywhere from 30 minutes to three hours.

The combined DVD Conversion (decompression) and burn process may take an additional two to six hours to complete. Note: we are working to shorten this time.

Why do I need a license to watch?
Licenses protect content, and allow for legal downloads. Our content is protected by Microsoft's Digital Rights Management (DRM) Solution.

Part of DRM is "license delivery". A license must be successfully delivered to the downloading computer's hard drive in order for playback to work properly. Most of this is done invisibly, while the computer acquires and validates these content licenses.

What is a license delivery error?
Rarely, when we attempt to deliver a license to a computer's hard drive, this delivery will fail. If the license delivery has failed, when the user first attempts to watch the title, one of several error messages appears.

Why might I be getting a license error?
License errors may occur when trying to play content you have rented or purchased for several reasons, including but not limited to:

• The license for the title may have expired. Rent titles have a 24-hour viewing period once they have been started.
• The DRM store may be corrupted. Sometimes the hidden computer folder where the licenses are stored can become corrupt. If every title attempted brings up an error message, it is likely that this has happened. Contact customer support for help.
• You may be attempting to view a title in a country where its license does not apply.
• A firewall or pop-up blocker may be blocking our ability to deliver the license to your computer. To fix this problem, add www.cinemanow.com to your computer's list of "trusted sites".
• Windows Media Player may not be set as your default player for video files. In order to make the file play properly, Windows Media Player must be both installed, and set as the default player for video files. To change the settings:
• Open Windows Media Player in "full mode"
• Click on "Tools"
• Select "Options"
• Select the "File-Types" tab
• Make sure Windows Media Player is the default for video files.
• With Windows XP Operating System, the user may not be logged in as an "Administrator." A sole user of a computer is the default administrator. If more than one person uses the computer, the administrator must be assigned. Only accounts with "administrator" permission may download the necessary components to watch films.
• The computer's clock may have been manually changed, and it may not match the time zone of your IP address. Licenses are based on the amount of time a user is enabled to view a piece of content. Manipulating the computer's clock can cause the license to automatically fail. A user would need to re-set the clock to fix this.
• The computer's connection speed may be too slow for the size of the downloading file. If the connection "times out" during the attempted license delivery, the license will not be properly delivered. The user will not be able to watch the title. Contact customer support for help.
• A hard connection is recommended for transactions and downloads, versus a wireless one. Wireless connections are more likely to be interrupted, which may corrupt the film's file, or inhibit delivery of the license.
• Your computer may not meet our minimum system requirements.

How long do I have to perform the download?
From the time of rental, 30 days are allowed to fully download the title into the Media Manager Desktop Application. If the download is not completed during that time period, access to the file is lost.

Titles not yet downloaded appear in "My Media Manager" under "Ready to Download." After the complete download, My Media Manager will change the title's label from "Download" to "Watch Now." The title will appear under "My Downloaded Videos." The title may then also be accessed from the Media Manager Desktop Application.

Can I watch using a Macintosh brand computer?
Our content is currently available only for Windows users. The digital rights management (DRM) solution that protects and delivers our content is the one that we feel is the most secure, and the one that is preferred by our content licensors.

What is a "progressive download"?
This site allows progressive downloading of all of our titles. This feature allows you to begin watching approximately 30 to 45 seconds after the download has begun. Even though the download is not complete, the user may click "Watch Now", and access the portion of the file that has downloaded.

The viewing quality of a progressive download is the same; however, "fast forward" or "rewind" can not be used while the file is in progress.

Why can't I find titles I have Rented or Purchased in My Media Manager?

• Make sure to scroll through the entire list - including the bottom section labeled "My Downloaded Videos".
• If it's been longer than 30 days since your purchase or rental, and the title has not been completely downloaded or started, the title will drop off your "Ready to Download" list.
• If the title is listed, but the Download or Watch button is "greyed out," the user may be attempting to access a single-licensed title from a secondary computer. This type of file may only be played successfully on the original computer to which it was downloaded.

Can I play titles on more than one computer or device?
Some Buy titles may be played on more than one computer or a specific set of compatible devices. Titles that may be played on more than one device will have a graphic listed on their main page. The number of allowable devices will include the PC to which the original download is done. "Plays on 3 devices" is not available for Rent videos.

How do I play a Buy title on an additional PC?

1. Purchase and download the title its allowable one time.
2. Copy the Windows Media file of the title to a CD, DVD or other storage device. If the user has networked computer(s), the file may simply be copied to another network location.
3. Double click on the file to open it.
4. A dialogue box will appear about License Acquisition, with a log-in prompt.
5. Log in with the username and password used to make the original purchase.
6. A summary of the number of licenses remaining, i.e., how many other computers/devices the file may be downloaded to, for that file will appear. The file should begin to play.
7. If there are no license copies left, you may go to MOVIE PRODUCT and re-purchase the title. This new purchase will give you another set of licenses for that file.

What is the viewing period?
The viewing period is length of time within which a title may be watched an unlimited number of times. The viewing period is listed once the title has been downloaded and appears in My Media Manager or the Media Manager Desktop Application. The viewing period varies according to the licensing options for that title. During the viewing period, the user will have unlimited access to that title whether it is viewed one time through, 20 times through, incompletely, or not at all.

For rental downloads, the viewing period is 24 hours from the time "Play" is first pressed. A user has 30 days from the time of payment to download and watch a rental title. The expiration date of each title is listed on the Details Page under "general information."

For Download-to-Own and Burn to DVD titles, the viewing period is unlimited.

Can I prevent other users within my household from downloading movies with a certain content rating?
Yes, any user with administrative access to "Access Management" on MyEMBARQ.com can set the appropriate content restrictions per other members of the household. For each user, unique content restrictions can be set.

Movies and Music Videos:
G
PG
PG-13
R
NC17

TV Shows:
TVY
TVY7
TVY7FV
TVG
TVPG
TV14
TVMA

Click here to set restrictions for your account.

How come the picture does not look as good on some of the PC to TV connections such as composite and S-Video?
PC to TV converters that use a VGA input and a Composite video (Yellow cable) or S-Video (Black 4- or 6-pin connector) output may not seem as clear as some of the other component, DVI, or HDMI connections. These are the lowest quality type of connections. It for a better picture quality on the TV use the component, DVI, or VGA connections.

My TV does not display a good picture resolution, what can cause this?
There are a few reasons ranging from poor video connections to PC/TV resolutions not matching. Always make sure that you have good secure (tight) connections between the PC and the TV. Also make sure that the resolution of the PC does not exceed the resolution of the TV. In many cases the PC has better resolution than the TV. A 1024x768 PC resolution should be matched with a 1024x768 TV monitor resolution. Some TVs will auto configure to the best resolution. For example a PC/TV connection may have a 1024x768 resolution only to have it be reduced to 800x600 when a DVD or downloaded movie is played on the PC and displayed on the TV When the resolution of the PC is greater than the TV, the picture may not display at all.

My PC does not have a video card, is there anyway to connect the PC to the TV without losing my PC monitor?
There are many different PC to TV video adapters on the market. Most of the adapters utilize the VGA output of the PC and many have the capability of providing two VGA outputs, one for the PC monitor, and one for the TV Monitor. They also can convert the PC VGA output signal to a composite video (yellow, RCA connectors) or to an S-Video signal (6-pin cable/connector). Some units may also have a component video output (P b or blue RCA connector, Pr or red RCA connector, and Y or green RCA connector). All three require a separate right (red) and left (white) audio connection to the TV.

My PC has a DVI, S-video, and regular video output, which is the best to use?
The HDMI and DVI connectors are the best connections followed by the VGA and component connections. The S-Video and composite video connections are usually best for smaller TV screens as the larger displays tend to magnify any picture distortions.

My PC has a DVI output, but my TV only has either component or HDMI connections, how can I connect my PC to the TV?
There are conversion cables that are available from either discount stores or through online cable distributors. DVI to HDMI or DVI to Component cables can range in price and length. As an example, a 1 meter DVI to HDMI cable can be +$20.00, whereas a 20 meter cable can be >$300.00. The DVI to HDMI conversion cable only works with the video signal, a separate L/R audio cable also is required. DVI to Component cables are also available in different sizes and lengths. This connection also requires a separate L/R audio cable.

Is there anyway to connect my PC to my TV wirelessly?
Most of the wireless adapters have a composite video and/or an S-video output. While this is sufficient for some TVs, they will not have the quality results that may be desired on a larger tube or flat panel television. There are some items on the market that will interact with the PC, TV and broadband internet router that have an HDMI or component video output. These devices must be placed next to the desired TV locations and integrated to the home network. These devices may be complex and expensive (hundreds of dollars).

1. Take the VGA end of the combined VGA/3.5 mm cable to and connect it to the PC's VGA output port.
2. Tighten the two screws on each side of the VGA connector to secure it to the PC VGA output port.
3. Take the same end of the cable and insert the attached 3.5 mm audio plug into the PC's audio output (headphone/line out).
4. Take the other VGA end of the cable and plug it into the HDTV VGA input port on the back of the TV.
5. Tighten the two screws on each side of the VGA connector to secure the VGA connector to the TV's VGA input port.
6. Insert the attached 3.5mm audio plug into the audio input port on the back of the HDTV.
7. Turn on the TV and change the signal input source to the PC and/or VGA source to view the PC content on the TV.
8. Launch the content on the PC to display on the HDTV Screen.
9. Configure the aspect ratio (auto, 16:9 4:3 etc.) to the desired format from the TV remote if applicable.

1. Take one end of the S-Video cable and insert it into the PC's S-Video output port.
2. Take the other end of the S-Video cable and insert it into the TV's S-Video's input port.
3. Take the 3.5 mm male connector and insert it into the PC's audio input port (center port or headphone port in most instances).
4. Take the red and white RCA connector ends of the adapter cable and connect then to the TV's red and white audio input port.
5. Turn on the TV and change the signal input source to the AV1 (in this instance) or S-Video/Composite video source, etc., to view the PC content on the TV.
6. Launch the content on the PC to display on the HDTV Screen.
7. Configure the aspect ratio (auto, 16:9 4:3 etc.) to the desired format from the TV remote if applicable.
8. The audio level of the PC may have to be increased to a level acceptable to the TV's audio input ports.

1. Take the DVI end of the video adaptor cable and insert it into the PC's DVI output connector.
2. Secure the DVI cable connector end to the PC by tightening the two securing screws on both side of the DVI connector to the PC video card.
3. Connect the HDMI end of the adapter cable to the HDMI input on the TV.
4. Take the 3.5 mm male connector and insert it into the PC's audio input port (center port or headphone port in most instances).
5. Take the red and white RCA connector ends of the adapter cable and connect then to the TV's red and white audio input port next to the HDMI input.
6. Turn on the TV and change the signal input source to the HDMI to view the PC content on the TV.
7. Launch the content on the PC to display on the HDTV Screen.
8. Configure the aspect ratio (auto, 16:9 4:3 etc.) to the desired format from the TV remote if applicable.
9. The audio level of the PC may have to be increased to a level acceptable to the TV's audio input ports.

1. Take the VGA end of the video adapter cable and insert it into the PC's VGA output port.
2. Tighten the two screws on each side of the VGA connector to secure it to the PC VGA output port.
3. Take the video adapter cable's red RCA connector and insert it into the TV's Pr component video input port.
4. Take the video adapter cable's blue RCA connector and insert it into the TV's Pb component video input port.
5. Take the video adapter cable's green RCA connector and insert it into the TV's Y component video input port.
6. Take the 3.5 mm male connector and insert it into the PC's audio input port (center port or headphone port in most instances).
7. Take the red and white RCA connector ends of the adapter cable and connect then to the TV's red and white audio input port next to the component video input ports.
8. Turn on the TV and change the signal input source to the Component Video selection to view the PC content on the TV.
9. Launch the content on the PC to display on the HDTV Screen.
10. Configure the aspect ratio (auto, 16:9 4:3 etc.) to the desired format from the TV remote if applicable.
11. The audio level of the PC may have to be increased to a level acceptable to the TV's audio input ports.